Dispatch & Shipping Coordinator

The Role To facilitate delivery of finished goods to worldwide customers in a timely and cost effective manner, maintaining detailed administration systems

Main Tasks and Responsibilities:

  Providing support to the Lead Shipping and Customs Coordinator and Commercial Section Leader, with focus on overland and deep sea shipments

• Daily contact with customers and logistic companies by telephone, email and fax

• Liaising with the Sales and Planning departments to confirm customer schedules and priorities

• Handling bookings with transport and logistic providers to achieve required delivery dates

• Inspecting and verifying bookings and loading documents received by the logistic companies

• Accurately generating dispatch and shipping documentation in a timely manner including customs clearance and export documentation

• Liaising with Operations departments to ensure accurate and timely loading and containerisation of finished material

• Checking, generating and distributing customer invoices

• Arranging internal/external collection of reject materials and empty packaging

• Assisting with the maintenance of the shipping document/ commercial data filing system

Skills Essential to the Role:

·         Experience with customers, freight forwarders and transport companies, particularly purchasing and accounting departments.

·         Experience working within Sales and Planning, Finance and Operations teams.

·         Experience within a manufacturing Company

·         Relevant qualifications at NVQ Level 2 or similar in business, customer service, sales administration


  • 36.25 hours per week with flexitime – company rule specific
  • Pension matched up to 7%
  • 4 x Annual Salary Life Assurance
  • Health Cash Plan
  • Monthly and Annual Company Performance Bonus
  • Attendance Bonus
  • Gym Discount
  • Cycle to Work Scheme
  • Wellbeing Support
  • Ironbridge Gorge Museum tickets for employees and their families

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